At Earthborn Elements, it is important to us that you receive your order in a timely and efficient manner. Because of that, we fulfill majority of our orders through Amazon’s Multi-Channel Fulfillment Service.
Customers can select from Standard (3-5 business days), Expedited (2 business days) and Priority (1 business day) shipping speeds.
Orders using the Standard shipping speed will ship within 2 business days. Expedited and Priority speed orders will ship by the next business day.
You will receive an Order Confirmation email after you complete your purchase from our website. Within that Order Confirmation email will be a clickable tracking number that you can use to keep up to date on the status of your order. You can also Track Your Order Here by using your tracking number.
We do not currently offer international shipping.
Getting you your order as soon as possible is important to us and because of that we use Amazon’s Multi-Channel Fulfillment Service to provide efficient shipping. With using this service, you will likely receive your order in an Amazon branded box.
We use Amazon’s Multi-Channel Fulfillment Service to ship our products.
Please reach out to our customer service team through our Contact Us page to request to cancel your order. If your order has not been shipped yet, we will do our best to fulfill your request of cancelling your order. If your order has already been shipped, please wait for it to arrive to you before requesting a return and refund.
If your tracking number shows that your order has been delivered but you can’t locate your package, please reach out to us through our Contact Us page with your order and tracking number.
Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please reach out to Customer Service through our Contact Us page with your order number. Do not throw the damaged product, package, or packing slip away. You may be asked to provide photographic proof of damage (or evidence of any missing items).